how to cancel my account
This website is a mess. Not friendly, hard to get into, going in citrcle in the diffrent options....All the opposite of airbnb. Now my appartment is listed 2 times.
I want to cancel my account before someone rent my appartment, but of course, it's impossible to find where
Hi eddy H
Like you we have all at first struggled in some way with the setup. So to be fair its not a website being a mess issue but instead a learning curve.
I would suggest take a moment and then simply use the tools on here like Search with 'Remove property'
By that you will find it quickly, as I just did as a test. A little patience goes along way , not everything is instant in our digital world.
No I do not work for BdC, but when there is misinformation I am usually the first of many to clarify.
How can I remove a property or end my partnership with Booking.com?
If you are closing your property temporarily:
If you want to only temporarily take your listing off of Booking.com, we recommend that you simply close your availability for the time you require by following the steps outlined in this article.
Things you must know and understand before removing a property definitively and terminating your contract:
Once the contract termination process is started, it cannot be stopped.
For you to be able to terminate your contract with Booking.com, it is necessary that you first honour any outstanding reservations, as well as pay any outstanding invoices.
In cases when you are not able to honour any outstanding reservations, you will be required to cover the costs of relocation for guests.
If you still want to remove your property from Booking.com you can follow these steps:
We’d be very sorry to lose you as a partner, but if you’d like to end your partnership with us, you can request contract termination by following these steps:
1) In the extranet, go to the ‘Inbox’ tab.
2) Select ‘Booking.com messages’.
3) Click on ‘Compose new message’.
4) Select the ‘Account’ topic.
5) Select the ‘Terminate contract’ subtopic, and complete the process by answering all questions.
Note: This contract termination process is designed to expedite your request, and is much faster than asking to have your property removed from Booking.com by our customer support department.
Once you perform these steps, within 14 days and/or after any pending reservations have been honoured and any outstanding invoices have been paid, your agreement with Booking.com BV will end. You will also receive an official “Termination Notification Letter” from Booking.com BV.
If you want to remove your property from Booking.com and end your contract, but you do not see the above functionalities in your extranet, follow these guidelines:
1) Please contact customer support via the ‘Inbox’ tab, with ‘Account’ as the topic.
2) In this scenario, you will also have to close all of your rooms for future dates, so you won’t receive any new reservations. You can do so under your ‘Calendar’ or ‘Rates & Availability’ tab in the extranet.
Consider linking your Property link into your partner profile as it helps other partners assist you, especially when starting out .
How To Guide :
How To Contact Booking.com:
If urgent, call the dedicated phone number* found in your extranet ‘Inbox’ tab. Under Booking.com Messages, Click on Contact us to reveal the phone number.
For more general info you can contact one of our main lines for help.
Got a specific financial question?
Call the dedicated phone number* found in the ‘Financial Overview’ section of the ‘Finance’ tab in your extranet.
Please note that our finance team is available during business hours, Monday to Friday only.
Who said that Airbnb is easily.
Search and search again is the only way to find your way....