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How to cancel a reservation
Hello !
I just want to know : HOW to cancel Guest reservation ?
I sent him 5 messages to do it because my house is not avalaible. I must left 24 hours between 2 reservation (COVID-19).
Thank's ! Yves
If your house isn't available why haven't you marked property as Closed so that guests do not book?
Contact booking.com help team using Inbox icon on Extranet or give them a call see link for local phone numbers.
https://partner.booking.com/en-us/help/where-you-can-reach-us
Thank you,
It happend when i was doing the setup of my house on booking.com and the calendar was not synch with my calendar... That's why...
I have already requested a cancelation from him but unfortunately, he does not answer.
Yves
Unfortunately lots of guests don't respond to messages. Do you have the phone number so you can ring them?
No !