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How to cancel a reservation

HI, I need to cancel a reservation because I have another one , how I can Do it??


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Sharonpowney 4 years ago

You can't cancel a reservation.  You need to contact the customer and get them to do it.  I always look at alternative accommodations that are available so that you can suggest it to the guest.  It softens the bad news a bit.  If the guest doesn't respond then you will need to contact booking.com, using Inbox on Extranet or by phone.

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SK Zai 4 years ago

I am also looking for a solution for this. Do let me know as well if you find out any helpful guide.

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Sharonpowney 4 years ago

Hi SK Zai - as per my message above you cannot do the cancellation. Sharon