a
1
Aurora Tota

HOW TO CONTACT CUSTOMER SERVICE

hi 

my guests left and took the key of the flat with them .

Considering they live in the UK I don't feel safe and want to get them back or change the lock.

The guests are not responding and the phone is off.

how can I call booking. com?

b
11
BrookAve 3 years ago

 

Hi Aurora Tota

  1. First report it via the normal procedure using the Report Guest feature under the Reservation Details page on right pane.
  2. Once that is done follow up with a phone call to BdC support, they will attempt to call the guest also.

 

You can find the partner only contact methods via this new guide:

Extranet - Location of Partner Only Phone number and Message methods

 

For a better way to secure and remote manage the lock on a cheap budget , and eliminate the use of a front door key.

 

Have a look at :

Using Smart Locks for keyless access

Smart lock - How to setup code and advise Guest to self check-in

Ring Video Doorbell 2 - for Front, Porch, Back, Side doors and gates

p
1
portobello house 2 years ago

Could a senior account manager for Portobello House  please call me

 

***.

 

Urgent.

 

Thank you 

Portobello house.Hotel 

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