p
2

How to get guest information

ALL booking.com bookings without exception, are coming to us with NO information other than the '@guest.com' email address. Is this normal? We used to receive guest addresses at the very least - what's changed?

 


b
11
BrookAve 2 years ago

 

Hi 

Nothing at all, that has never been a thing , it is always masked and relayed via @guest....

 

the only way to get a real email address is if direct booked or via another Channel /OTA