How to set up the property list information as a new comer?

Hi everyone,

My name is Helen Wang. I joined Booking.com last year, but still can't set up my list properly:(. There are so many information, I just got really confused. Also I found it is very difficult to contact the support team.

I have a three bedroom house to rent, not room by room, but the entire house for rent. But Booking.com seems only prefer to rent rooms, not a whole house. Is it right?

Hope someone can give me some advice. Much appreciate.

Best regards


BrookAve 3 years ago


Hi Helen


  • So that means it is a whole unit.
  • You define the Room Types and configure the bed configuration per Room Type.
  • Then create the Rate plans, a base rate plan, and then other rate plans based off that base rate plan.
  • Then you link the Rate plans to one or all Room Types.
  • Your first steps with Booking.com
  • Phone BdC Partner Support for real time assistance.

WARNING: as a new partner make sure to straight away block out availability, otherwise guests seeing your listing will be able to book, assuming you have rooms nad rate plans setup.




Reminder this is Partner Hub, not BdC Partner Support Team. They will never see these posts.


We cannot help with Finance or Action Requests. For that you need to contact them directly.


Message or Call BdC Partner Support

  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.



Kind Regards,

Be Safe, Be Well


Dedicated Partner Contact Options - Visual Guide


Reminder your profile here is missing your listing link, please add it.

How & Why Add your Listing to your Partner Community Profile

Helen Huang 3 years ago

Hi BrookAve,

Thank you so much for your reply, I need some time to do my homework, see if I can follow your advice to set it up correctly.

Really appreciate your help!

Best regards


BrookAve 3 years ago



TIP : If you enable GENIUS, only apply it to one Room Type .

a trick I follow is apply it to the room type with the higher rate.


Also consider setting Thurs-Sat as preimum days of the week and set a higher rate, with  calendar  bulk edit tool