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I changed a reservation

I changed the reservation for upcoming customer. That wanted to extend their stay by one day. Not sure I did it right how do I know. Nothing changed on my calendar.


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Sharon Powney 3 years ago

Alternative is to close the room on booking.com for the extra night.  Then no commission to pay to booking.com.

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Miguel 3 years ago

If I'm not wrong, only the guest can change a reservation through Booking. They have to do it from their end.

Regards

Miguel G.

Hosting since 2013 and Sync Rentals owner

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BrookAve 3 years ago

 

Hi Angella, 

 

That would suggest if you did it right and there is only one way, via the reservation details page, right pane options.

then there is a pending action for the guest in their email inbox.

Message them to check for the amendment, and click the confirm link in it.

 

@Miguel : yes indeed you are wrong.   The option will not always be active depending on a number of factors such as how close it is to the check in date.

 

Kind Regards.