i have a customer *** due to come here tomorrow 3rd November but due to corona virus lockdown she is not allowed to come you need to refund her payment please this is not her or my fault thank you
*** *** 2 adults ref no *** 2 nights Tues 3rd November
You cannot request this here, ever.
Immediately phone BDC support, as per guide:
Do not delay as this is extremely time sensitive