I just received a double booking on your platform

Hi ,

I just received a booking:

Check-in: 2021-08-02

Check-out: 2021-08-07

Reservation #: ***

Guest: ***


But this perdiod was already booked by *** (also on booking.com)

Check-in: 2021-07-24

Check-out: 2021-08-07

Reservation #:***


please help,



BrookAve 2 years ago




are you listing on 2 or more OTA?

If yes sign up for a 3rd party Channel manager



best to contact the guest who made the booking booking to :

1. get the mto cancel it on their acocunt

2. offer them alternative dates and a special direct offer (direct payment)



Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox

Cucagna 2 years ago

i was lucky they rebooked the same day after my message.