I need to cancel a booking due to Corona

Family shielding 

BrookAve 2 years ago



Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.



Quick Guide :

  • Open the reservation details page
  • On right pane click Request Cancel
  • If you actually want to agree to 100% refund then just select OPTION 2.
  • BdC System will notify Guest.
  • Guest must then click on a confirmation link in the notification.
  • Once confirmed System if prepaid to BdC, will process a 100% refund back to their payment source, within 10 days.


Literally that simple.


The only typical time you cannot use this, is when the Request Cancel is greyed out.


That is usually because of :

  • Too close to check-in date /time
  • After check-out date or check -in.


In that case phone BdC Support , dont wait just phone them.


Kind Regards,

Be Safe, Be Well


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