Community-500|Property management-3398|I need to cancel booking to my bungalow as we are stuck in France due to Corona Virus. we have not had a chance to get it ready.-15774
You cannot just cancel a booking. You can request cancel in the reservation but the guest has to confirm. Message the guest with alternatives and explain situation and ask the to cancel. Booking.com will charge you if you ask them.
I suggest you mark dates as Closed if you can't take bookings.
this booking number was for a stay on 5/18 for 1 night for 2 rooms, there is some type of payment error, that very well could be on the hotel's part, I needed
You cannot just cancel a booking. You can request cancel in the reservation but the guest has to confirm. Message the guest with alternatives and explain situation and ask the to cancel. Booking.com will charge you if you ask them.
I suggest you mark dates as Closed if you can't take bookings.