I need to cancel a client -

The client booked for 1 night and i dont take  1 night bookings.  Not sure why the system allowed it but from what i can see it seems that the system has not recorded my limit of 3 nights :(

BrookAve 2 years ago


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


Hi Sarah


This sounds like common mistake ,new registered partners make, you need to set the restrictions on  availability on calendar - list view.


But also if you do not accept a nightly booking, then check your base rate plan is not set to minimum of 1 night.

THen review the room types under Calendar - List View - restriction view.


What is minimum length of stay set to?



You can try my cancel procedure first and if they dont want to cancel i suggest you find them somewhere else or ring Partner Support (see guide below) and have them look after it.


If BdC get involved you will be paying for relocation.

Quick Guide :

  • Open the reservation details page  
  • On right pane click Request Cancel  
  • If you actually want to agree to 100% refund then just select OPTION 2.  
  • BdC System will notifi Guest  
  • Guest must then click on a confirmation link in the notification.  
  • Once confirmed System if prepaid to BdC, will process a 100% refund back to their payment source, within 10 days.


Literally that simple.


The only typical time you cannot use this, is when the Request Cancel is greyed out.


That is usually because of :

  • Too close to check-in date /time
  • After check-out date or check -in.


Else phone BdC Support if the guest does not action the notification after 3-5 days.



Side Note: if you enable Deposits, and they do not pay the deposit within X hours or x days, you can use option 1 on the Request Cancel to void the booking.

Then phone BdC Support when its very close to check in date and they will manually void it for you.


Kind Regards,

Be Safe, Be Well


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