I need cancel reservation


I need cancel reservation ***. Owner of apartmen (I am not owner) cancel apartman for hollidays. I can't accept reservation and I need close my reservations on your site. 

Sorry for my english, I hope you understant.


Martin S. Lorenc

BrookAve 3 years ago


Hi Martin,


This is only partners, no direct support here.


1. Snooze Property

What happens when my property is snoozed?

You won’t be able to receive any bookings on the dates you choose – this is called a snooze period. When setting up a snooze period, you can either set an end date or leave it open ended. In the latter case, we’ll ask you to choose a date for us to remind you to unsnooze and reopen your property. We’ll also add a message to your listing informing guests that your property can’t be booked at this time.

During a snooze period:
  • Travellers can still see your property
  • Travellers can make bookings on dates outside your snooze period
  • Your memberships in Genius and Preferred aren’t impacted
  • You can make changes to your property settings as usual
Keep in mind that:
  • Any existing bookings and outstanding invoices still have to be honoured while your property is snoozed
  • Because your property isn’t bookable, snoozing can affect your ranking
  • Any settings changes you make to dates within your snooze period won’t make those dates bookable unless you unsnooze
How do I snooze my property?

To snooze your property, follow these steps:

  1. Log in to the extranet.
  2. Click on ‘Property’ and then click on ‘General info’.
  3. Next to ‘Property status’, click on ‘Snooze your listing’.
  4. Select your reason for snoozing from the drop-down menu.
  5. Indicate whether you want your property to remain open for bookings beyond the snooze period.
  6. Select your snooze start date.
  7. If you want your property to remain open for bookings beyond the snooze period, select your snooze end date. If you don’t want your property to remain open for bookings beyond the snooze period, select a reminder date so we can remind you to unsnooze.
  8. Click ‘Next’ to confirm and save your snooze settings.
How to unsnooze and reopen your property

Your property will be open and bookable after your chosen snooze end date. But you can also unsnooze it any time before that date. When your property is snoozed, you’ll see a permanent banner in the extranet inviting you to unsnooze. To unsnooze your property, click on the banner and then on ‘Reopen and go to calendar’. You can then open up availability in your calendar.

If you set a reminder date instead of a snooze end date, you’ll receive an email on that date inviting you to either reopen your listing or extend your snooze.




2. Cancel bookings


Open reservation 

  • Message guest  no availability for those dates
  • Say this will be cancelled and they will receive notification to action a confirmation .
  • Now on right page of details click request cancellation 
  • Now choose option 2
  • Wait, system sends action to guest.
  • Once they click accept/confirm, the status becomes cancelled