I need help

I list my vecation houses on booking and i got a new booking on jan 3th i checkin it and asked a guests to contact as as soon as they can becouse we dont give house to kids like 18 to 24 years old, becouse partys are not allowed and i wanted to make sure they are serius guests. Next day i send one more massage and they still dont replay so i click the cancel request to let them know they still didnt confirm it. What do i do now?

BrookAve 2 years ago



When you clicked Request cancel did you select option 1 versus 2 ?

If you clicked option 1 , ask partner support to help confirm it will be cancelled due to policy breach.


If you clicked option 2, then unless guest clicks the agree link in the email notification, it will still be a valid reservation.


  • contact partner support by phone





Where you can reach us


how to contact partner support via private assigned number in inbox