I need help

Booking is double booking my property!  HELP

BrookAve 3 years ago


Hi Marilyn 


No technically it caused by how you set calendar availability (room inventory, restrictions etc) and / or listed with another OTA**.


Thats the short if it, as it will always be your responsibility to make sure.
I'm not trying to be harsh, just telling it straight, to get to the solution quicker,


** The BdC iCAL sync which is limited to a inventory of 1 per room type; is not reliable and will cause over/double bookings.

The only real solution is a 3rd party Channel Manager which will govern all OTA calendars. e.g. syncbnb, beds24, cloudbeds, nobeds etc



So your next steps are to :


  • Understand that once a date shows in calendar as available and it should not be, you need to review your calendar for each Room Type; Check restrictions and promotions views in there .
  • Digest this article of How-Tos to understand better the calendar and its features and what you can achieve with it. Managing Availability by BrookAve
  • Review some 3rd party C.M. services if using more than one OTA.
  • If you currently have any double bookings, then message them to notifiy they will be cancelled or they should changes dates.


Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox