g
1

i need to make a cancelation but ask me to contact customer support

can you please help me , i have a problem in my appartment i need to send the cancelation a one guest. 


d
1
Daniel Sastre S 2 months ago

I think I'm in the same situation. I want to cancel the customer's reservation and I don't know how to do it.

c
2
Carim Harris 2 months ago

In general, we are not allowed to cancel reservations. But you can do the following: go to the booking you want to cancel. Then on the right side of the screen find "request cancellation". Then the guest will either accept the cancellation request or if after 48 hours (I may be wrong about the time) the guest does not respond to the request you will be given the option to cancel the booking.

c
2
Carim Harris 2 months ago

In general, we are not allowed to cancel reservations. But you can do the following: go to the booking you want to cancel. Then on the right side of the screen find "request cancellation". Then the guest will either accept the cancellation request or if after 48 hours (I may be wrong about the time) the guest does not respond to the request you will be given the option to cancel the booking.

d
1
Daniel Sastre S 2 months ago

And what happens if the client doesn't cancel? I have to accept your reservation, I guess
Thank you! 

c
2
Carim Harris 2 months ago

If the guest does not respond to your request within a certain time (48 hours, but I could be wrong) you will be given the option to cancel the reservation.
If the guest rejects your cancellation request, you will have to accept the guest.
You can also contact Booking support if you have a good reason to cancel the booking (e.g. aggressive behaviour of the guest)

m
1
Merle Hendrikson 2 months ago

Where is Booking support? I cannot find any phone number.

c
2
Carim Harris 2 months ago

Go to the apartments page. Click on the "messages" tab, from the drop down menu select "Booking messages", on the right hand side of the screen click contact Booking, see all the options and you will see the phone number