I need some clarity please on the following matters:

Hi! My name is Sipho.

Kindly help me I need to adjust my rates, I excluded the

cleaning services costs which is R200 per day. I tried to

follow the steps in the App but got lost. And please advise

an Apartment of this magnitude how it should be charging?

Are the rates displayed in your breakdown graph showing

Rates per person or per room?

Thank you in advance

Sipho Ntombela (Partner)

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BrookAve 2 years ago

Hi Sipho,

This is covered in my digest for :

Else Please contact support to review what you have setup as we cannot see it.

Cleaning Fee can be set under Property >>Policies > additional fees.

Review your calendar setup, rate plans, room types and are all linked and set.

Simply report to BdC Partner Support , see below 3 methods.

REMINDER : NEVER POST ANY ACTION REQUEST , ESPECICALLY CANCELLATION REQUESTS HERE, NOTHING WILL HAPPEN., EVER!

Message or Call BdC PartnerSupport ***

In the extranet, go to the ‘Inbox’ tab.
Select ‘Booking.com messages’.
Right Pane - Click on ‘See Contact Options’.
Choose Account
Now choose Other
Then at bottom , See all contact options, and click Message or Call
As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.
*** public main lines via Where you can reach us

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