c
1
casa fratelli
urgent

i want to annulate a reservation a client made in our guesthouse

Hello, i would like to annulate a booking from a guest, because i need to go in clinic for opperation, and so i cannot rent the house for the period of 29 DEC 2020 till 2 jan 2021

the reservation number of the client is ***

reservation in summerhouse cadzand

i cannot reach the client, they still have 2 months to look for a other accomodaton, i am so sorry, but i have

to plan a operation in clinic and will be in recovery this period.  Hope you can reach the client, i cannot reach them.  can you please give me quick respond please?  regards Filip Minne owner of the house in cadzand SUMMERHOUSE 

b
11
BrookAve 2 years ago

 

Hi

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.

 

 

Quick Guide :

  • Open the reservation details page
  • On right pane click Request Cancel
  • If you actually want to agree to 100% refund then just select OPTION 2.
  • BdC System will notifiy Guest
  • Guest must then click on a confirmation link in the notification.
  • Once confirmed System if prepaid to BdC, will process a 100% refund back to their payment source, within 10 days.

 

Literally that simple.

 

The only typical time you cannot use this, is when the Request Cancel is greyed out.

 

That is usually because of :

  • Too close to check-in date /time
  • After check-out date or check -in.

 

Else phone BdC Support if the guest does not action the notification after 3-5 days.

 

Kind Regards,

Be Safe, Be Well

 

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