I want to cancel a reservation for today without charge

I can not cancel a reservation for today . I promissed the guest that it would be free of charge but the system say that I have to Contact Customer service. How do I do this? Best regards Maria Söråkers Herrgård

BrookAve 3 years ago


no you dont contact CS that is only for Guests, you contact BdC Partner Support , not the same thing.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox