I want to delete my listing

Hippoholiday Marloth Park 

BrookAve 2 years ago


Hi Sharon,



  1. In the extranet, first close rooms to stop new bookings,
  2. go to the ‘Inbox’ tab.
  3. Select ‘Booking.com messages’.
  4. Right Pane - Click on ‘See Contact Options’
  5. Choose Account
  6. Now choose TERMINATE





 contact partner support, see below 3 methods



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Profile picture for the user j
Jarratt - Acco… 2 years ago

Hi Sharon,


If you follow BrookAve's advice, you will be able to contact support either via a message or on the local phone number. 


You will need to contact support for assistance, and/or close all rooms via the calendar (or your channel manager) so that they are not bookable on our platform. 


Kind regards,