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I want to do my apartment OPEN form CLOSED

I want to do my apartment OPEN form CLOSED. I CAN'T EVEN talk to booking or write a mail because I need to tell about my reservation number, I dont have one because IM HOST not CLIENT.  Im living about 500km from my bussines so I cant just wait 3 months and in a second teleport to the place a apartment is. I have recorded a video when I was there about surrounding and I did it exactly, included just everything. How can I send that video to booking?