I would like to cancel a booking (***) for Covid reasons
Reference: ***. Marston Hall, ***
I received a new booking last night from ***. He lives in an increasing high risk area and I do not wish to go ahead with the booking for this reason.
The guest needs to be reimbursed in full. How do I authorise this with you? Please let me know either by email to *** or by telephone ***
I look forward to hearing.
Host/owner. Marston Hall
Hi Liz Thorold
Reminder this is partner hub, not BdC Support Hub, no one will ever see it.
Also as per the community guideline do not post contact info.
Cancelling a booking
Bear in mind , it is possible they have been in isolation this entire time, regardless of where they come from.
Note: if guest does not like that and phones BdC CS for Guests, they could potentially turn this into a relocation and then you get an invoice for it.
In my experience this generally does not happen.
Be Safe, Be Well
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