g
1
Galea Bianca
seeking advice

If guests do not follow the rules of the hotel or guest house, how can i evict them without causing incovenience? If they give me a bad review , even if i tried to solve the situation without problems , what can i do?

I had a group of noisy young people who disturbed the other late at night. There where broken bottles i assumed they trow at each other, another guest came out to see what was happening and they started swearing at him. They refuzed to leave so i give them money for the night they had to stay, otherwise they would not leave...they left me a negative review , wich i could not answer. The people from booking told me that i cant delete him or do anything about him , they can only do it ass way so that he can never book with us again. 

Profile picture for user barry.reilly.winnov.net b
11
BrookAve 2 years ago

 

Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.

Hi Bianca,

 

sorry to hear, unfortunately, its mostly true. You can ...

  1. Report booking and mark it as Blacklist / block guest in future.  
  2. Tick BdC to follow up , if you want them to chase them for you, as to how far BdC will take it I do not know.  
  3. Increase booking minimum age, and request deposit.  
  4. Ratings - simply ignore move on , nothing you can do unless the comments breach the rules. If no comments then you cant reply to it.  

  5. how can i evict them without causing incovenience - good luck with that, theres not really one particular thing you can do, that may or may nor make thgings worse. I would not have given them money, and simply called the police to remove them .

 

 

Kind Regards,

Be Safe, Be Well

 

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