a
3
I'm getting bookings for 1 night although I've set up 5 nights minimum
I have set up 5 nights minimum in my restrictions for every type of booking. However, on two occasions now, I've received a booking for 1 nights.
Is there something I've missed as I can't take a booking for one night only and I need to stop this happening.
Meanwhile, I have asked the booker to cancel the booking.j
Many thanks, Ann
Can only suggest you open up Rates, Calendar - use List view - open on left and check Minimum stay is set to 5 on all rate plans. Easy to miss setting a Restriction on new rates.
If nothing obvious you should contact the Help desk. This is partner forum so we cannot see your setup.
Thank you very much for your helpful answer.
I've had this happen several times now and found that one of booking options was showing as 1 night minimum. So I corrected it to 5 nights and was careful to save it. I checked it again several times and it was showing 5 nights so I thought I'd got it solved.
I also checked it after this last booking for 1 night and it was still showing 5 nights. Now I've looked again this morning, I see the Flexible option is back to showing as 1 night again.
Does it somehow default to 1 night. As a precaution I've closed Flexible.
But maybe I should contact Help as unfortunately I've got people cancelling the one night which is at my request but will look bad on my stats.
Many thanks, Ann
Yes, I think you should contact the help team and notify them as it may be a technical problem that they should know about and can also check out if they think there is an issue with another settings.