Inability to find inbox on the extranet

May i please ask for help on finind inbox on the extranet, i have been trying to reach support and there is no number, no link to speak to an actual agent, this platform is really unfriendly 

BrookAve 1 year ago


actually there is .... 3 methods , see below.



Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Frank May 1 year ago

screenshotmust be nice to have all those options. why does our account have none of that?

BrookAve 1 year ago


 ah i see why , that not a normal account.

you have a company group account, for multiple listings


you likely have to go into each one to then see the option.



Susan John 6 months ago

If you can't  find Inbox option on your phone, use a computer. I had the same problem but as soon as I sign in to my extranet using a macbook there is was. 

I hope this will help