Invoice Department

I have been with bookings.com for eight years.  I have never had any reason to doubt their efficiency before Covid.  Three invoices during Covid they were going to take commission from my account without any guests arriving.  I cancelled my direct debit because the monies would have been taken out unconditionally and when I raised a dispute, I then was told no payments were going to be taken.  Now nearly November, I have been charged for a guest who cancelled for September and no monies were received by me, but I was informed that I had to pay £22.50 commission.  I wrote via the extranet and said I would not be paying this invoice but was obviously happy to pay my August commission as the guests came.

Three times I have raised the matter with customer services and the matter has been escalated: now my account has been suspended for non payment./. I cannot get through to anybody to help in the accounts department, even to pay my August invoice as I am not setting up a direct debit with a company who fails materially to keep their side of my contract with them.


I there anybody out there who can help!


caroline Nolder

BrookAve 3 years ago

Hi Caroline, 


Welcome to the Partner Only  Forum, addressing only us not BdC support team.

Posting something like this will not result in any action at all.


Please message or phone BdC support, not Finance , see below


Its actually simpler to just pay it and then if overpaid, the system will return it 2-3 days later, its happened like that for me.


Kind Regards,

Be Safe, Be Well


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