Invoice not paid

We did not receive money (5400skr) from our guests from Germany. They stayed in two of our cottages from the 24/8-27/8 2021. Their bookingnumber is ***. The invoice was 6125skr (bedlinen and cleaning). We sent them an invoice because we couldn't just use the cardnumber they had given to Booking. We told them before their stay, but they thought they had paid directly to Booking just by leaving their cardnumber to you. We have sent them reminding too. They don´t even answer our mails. The expiredate of the invoice was 6/9. How can you help us to get the money?

/Birgitta, Gripenbergs gårdsbutik

BrookAve 1 year ago


nope not here,

contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox