r
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Kansellation
The cooperative in wich we are part of, refuses me to rent out my flat in may because of Corona. How can I cansell an order from a customer. He has booked for the 1. of may, so this is urgent
You cannot cancel the booking. Only the guest can do this. Email them and explain and ask them to cancel. If you can do some investigation first so you can suggest some alternative accommodation that may help the guest. Otherwise ring your local booking.com help team if it is urgent.
Hello Runa Kroken! Welcome to the Partner Community. Thanks for posting your question. I would recommend you to have a look at this article we prepared to help our partners: https://partner.booking.com/en-gb/help/legal-security/important-information-regarding-coronavirus#DATECHANGESCANCELLATIONS