Keeping Guests happy during Covid

We all know the challenges we are currently facing and trying to get guests.

So how do you keep guests coming back to your establishment.

BrookAve 2 years ago


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Profile picture for user Account Advisor Shirley a
Account Adviso… 2 years ago

Hi Joanne Govender,


Great question! During this pandemic, we have found guests appreciating increased flexibility and cleaning/health measures. Even if your current cancellation policy is a bit strict, it may be worth reviewing this and adjust it to be in line with market trends now. Reviewing the other basics of your listing such as Content and ensuring you reply to guest messages in a timely manner will help boost confidence in your property.


Like most properties, I assume your cleaning/health measures have increased during this time - it's great to highlight these under your Facilities & Services. They show up prominently on your property page and can help give guests confidence in booking your property.


If you have also reduced your rates during this period, it's always good to show guests they are receiving a discounted rate. Why not maintain your rates and apply a targeted promotion instead of reducing rate directly through your calendar? 


Let us know if you've tried any of the above?


Kind regards,

Shirley E.