last minute cancellation due lockdown

Due to a lockdown announced last night, I have to let my guests know that they cannot come. How do I offer them a free cancellation in connection with a Force major?

BrookAve 3 years ago


Hi Rita,


as its time sensitive, call Partner Support immediately


Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


*** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox