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Late Arrival Fee?

Guest arrived day of arrival, three hours past their agreed upon arrival time. Property requires assistance to enter, happy to stay up only had I know of their intentions. Would this be valid reason to request a late check-in fee?

Thanks for the assistance!

Gabriel K.

BrookAve 4 years ago


Hi Gabriel,


Is a bit of a catch 22 imo. 


If it is indeed a late check-in then yes I kind of agree but..

It will not always be there own fault not that fault should be a factor, that they get delayed  due to late flight landing time etc.


You say property requires assistance to gain entry, can you elaborate on what exactly that is please


Then I might be able to suggest a way to automate or streamline it better. such as  remote control from your smart phone  opening a lock or gate etc..


Kind Regards

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M Adamopoulou 4 years ago

Hi! Gabriel,

I never ask for a late check-in fee...I live on site so I dont mind if I have to wait...I am not so strict in check-in...check-out....

I can understand though why some partners charge fees...

Wish you well.




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Gabriel Kearns 4 years ago

Great point, unexpected circumstances, doesn’t warrant a price. Thanks for the reply.