1
Late Arrival Fee?
Guest arrived day of arrival, three hours past their agreed upon arrival time. Property requires assistance to enter, happy to stay up only had I know of their intentions. Would this be valid reason to request a late check-in fee?
Thanks for the assistance!
Regards, Gabriel K.
Hi Gabriel,
Is a bit of a catch 22 imo.
If it is indeed a late check-in then yes I kind of agree but..
It will not always be there own fault not that fault should be a factor, that they get delayed due to late flight landing time etc.
You say property requires assistance to gain entry, can you elaborate on what exactly that is please
Then I might be able to suggest a way to automate or streamline it better. such as remote control from your smart phone opening a lock or gate etc..
Kind Regards
Hi! Gabriel,
I never ask for a late check-in fee...I live on site so I dont mind if I have to wait...I am not so strict in check-in...check-out....
I can understand though why some partners charge fees...
Wish you well.
Great point, unexpected circumstances, doesn’t warrant a price. Thanks for the reply.