Late arrival/no show

I have some guests booked for 24 July (tonight).  I have tried to contact them by telephone and E mail and no response.  At midnight the 'no show' option comes into effect.  If they turn up after midnight do they have to pay for a new booking for 25 July?  If not, what is the purpose of the 'no show' notification.  I do not see why I should have to stay up all night waiting to see if someone will arrive or not.

BrookAve 2 years ago



contact partner support, see below 3 methods



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox