Location Verification


I would like to understand what might be going on with Booking.com carrying out a Location verification and since letting me know in the 19/11 that they would stop promoting my B&B as this process could take up to 10 days. Despite my contacting them to ask about timing as it has been 21days now I have had nothing except a response to say my message has been forwarded to the appropriate team. Has anybody else had experience of this process and what should I expect from it? 

BrookAve 2 years ago


message or call them , see below.


You also can contact partner support via 3 methods below

Never post action requests here, no one in BdC Partner Support team nor Finance Team have visibility here.


Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


Method 3:  *** public main lines via Where you can reach us



how to contact partner support via private assigned number in inbox

Clare Burnham 2 years ago

Thank you for this but I have done all three some time ago and still no resolve. Again yesterday after about an hour of attempting to get through by phone they said they would pass my message to the relevant department again (poor messenger who very tactfully listened to how unreasonable/unprofessional I felt Booking.com are being). As I said where do they think the guests staying tonight are staying if it’s not in the location advertised! Very exasperating, however, as the ‘icing on the cake’ as they say it has prompted me to look into other search engines that have reputations of being more professional.

Profile picture for user Janita - Account Advisor j
Janita - Accou… 2 years ago

Hi Clare, 

Thank you for reaching out.  Thank you for contacting the Partner Support team to be sure this has been noted and escalated to the relevant department to be sorted out. We currently have a backlog of properties to verify and the relevant team has been made aware of this issue. We apologise for any inconvenience this may cause, and the team will contact you as soon as possible. Unfortunately I do not have a turnaround time for this at this stage.

Clare Burnham 2 years ago

Hi Janita, 

thank you for your response - at last. It seems BDC have a rather ridiculous system that defy’s professional reasoning for carrying out this process.

I look forward to the departments contact and hope it resolves this frustrating and costly affair.