Profile picture for the user c

modifying a booking - change the room

Hi, I have a client booked into a room upstairs, but want to move them to an downstairs room. All our rooms are different and have different names. How do i do this? I asked the client to cancel and rebook. Is that the only way?

Profile picture for the user b
Bandara Hotels… 5 years ago

You can amend booking for them. Or if both room are under same rate, then you can simply take note on your rsvn system.

Lochwattenhouse 5 years ago

Hi I have a guest who booked a single room and then about a month later made a change to booking (did not cancel the single room - modified the booking) and changed to a double room - on the updated booking there was an extra £11 added to the single room rate but my double room rate is £20 more than single room rate so I am not getting the double room rate I am getting £16 under the double rate?? not sure how this occured but emaild 3 times and no responce - !!! - So do I ask guest to cancel and rebook ??