My inability to access Pulse

Hi ISOBEL

1. First confirm your email and password are actually working by logging on to https://admin.booking.com
    
2. Once you have done that and it works, you can also then see all reservations, and messages.
    
3. The web browser extranet will also be the main go to, and full fat client. Pulse is not that and never will be. It is only a limited feature set for the bare minimum. Do not use it to replace the proper Extranet portal.
    
4. So long as you do not have 2FA enabled , go ahead and uninstall PULSE, power cycle the phone, then reinstall it, in that order.
    
5. now log on with email as user and the password you just confirmed working in step 1.

or

contact Partner Services , via method 3 below - public main lines

Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

 

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.

Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.

Message or Call BdC PartnerSupport 

1. In the extranet, go to the ‘Inbox’ tab.
2. Select ‘Booking.com messages’.
3. Right Pane - Click on ‘See Contact Options’. 
4. Choose Account
5. Now choose Other
6. Then at bottom , See all contact options, and click Message or Call
7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

*** public main lines via Where you can reach us