My payout

Hi all, 

can please someone helps me? I am new in booking.com I have received the payout statement for February and March from booking.com however I haven’t received any amount to my bank account, I have contacted the customer service several times asking for the solution they just reappear saying please wait for your payout, I contacted them several times but messages them answer is just copy paste every time, a specialist will contact you.

so now I really got sick from this situation I am just welcoming the guests but I also have commitments, so please I need to know when  the money will reach out my bank account 

BrookAve 3 years ago


Hi Aziz Nabil


Only BdC Partner Support can assist with account queries, we cannot.

All you can do is :

  1. verify bank account is added correctly.
  2. did you actually sign up for Payments by Booking, if not then you will never see a penny as that is the only payout method that will use your bank account.
  3. check you are not suspended due to rules , T&C etc..





Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Aziz Nabil 3 years ago


Thanks BrookAve for the answers, I checked everything i have correct bank details, 

the funny in the situation is by message through inbox very funny answer to wait they will contact me, I wait for several days without any contact, I called them yesterday and today several times the phone number is incorrect 0800 0000457 and 08000000459 what I have never expected and the other phone +20223228520 is out of service, is it possible that big company like booking.com doing this situation ? I didn’t ask something hard only the ID of the money transfer to check with my bank.