Need Help with Non Refundable Condition

Hi there, I have been contacted by your Help Center ( I think, the number was from Amsterdam) cause a client was trying to book for 4 people but there wasn't the opt flexible or cancellation free. I have tried to edit my settings but it only changes for 2 people not for 4. So far only for 2 people I have condition flexible and for 1-3-4 people non-refundable. 

Could you please help me to change these condition settings? 

ps it will be great for oct and nov

Thank you 

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M Adamopoulou 3 years ago

Hi Carol,

You can change your occupancy  in your Extranet under the Property tab in your Layout...

In your Policies you can edit your cancellation policy.

Wish you well.

BrookAve 3 years ago


Friendly reminder you are only addressing fellow partners, not BdC support on this Partner Hub Community. They will never see this.

In order to determine questions to ask you etc, we really need to see your listing. please add it to your profile as per the guide below.


Then reply here so I can review and see what we can help with.


Like Maria A, said, typically occupancy ,depending on property type, is controled by the Property Menu > Room details.


where you define each room type, and set a default occupancy, then optionally set alternative, and max occupancy.



There is a myth that just because a listing for a whole unit (house appartment) say max occupancy is ,say 2, that it cannot be used by more people, example two couples, and second couple bring sleeping bags for example.

That is not a thing, people can reasonably assume they can do that.

Of course you can mark policy - No Parties allowed to prevent mass gathering and potential damage.


Kind regards

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M Adamopoulou 3 years ago
Thanks Barry for definitions. My guests have never exceeded occupancy...I guess it helps that I live in the same property...or because I am very lucky!!!