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Nervous about a 15 day booking and potential cancellation
Hi there,
We have just taken a booking for 15 nights in Aug 2020. OK, on face value that's a great booking. However, we do get a reasonable amount of 'cancellations' - I think people book as a 'just in case'. We have our policy set to 30 days, which generally works and we are pretty cool if there is a cancellation for a single or two nighter etc as we can normally backfill. However, this is half of a summer month so if they decide to cancel in July, that leaves us in a difficult position to try and refill half of the month. Is there any protection from this type of booking - or suggestions on what we can do to 'protect' ourselves.
Best regards...Chris...
Use Payments by Booking.com and set all bookings to non-refundable. No more fake bookings, no more last minute cancellations and empty rooms, you will get the money regardless. Yes, there is a high commission, but just increase your prices. You will still get the bookings.
The second option is collecting deposits/payments from the guest directly. You need to set your payment policy accordingly in extranet to be able to do that.
Hi! Doonbank Cottage and welcome to the Partner Community.
If it’s not too personal, may I ask if your reservation is made by Russians???
This year all of my reservations made by Russians have been canceled. Last week I also had a reservation for 20 nights in August 2020...almost same situation. I am sure they are going to cancel ...hope early enough.
In my area this year every property has only non-refundable rates!!! but that means less bookings...
Collecting deposits is a nice idea but many guests don’t prefer it so again that means less bookings...
Which solution is best??? I wonder!!! It’s for us to discover!!!
Wish you all the best.