The new s.o.p covid-19

 Hi Booking.com ,

can you put some notes on our property to be inform about the new s.o.p covid-19?

Guest need to show miti letter and company letter to check in.

BrookAve 2 years ago


nope you can do it yourself


  1. Property> Policies >view desc
    1. The Fine Print - set covid policies
  2. Property> Health & safety
  3. Update your New Reservation template - top of it
  4. add a new manual use template to use when you want to send a reminder for it.


Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox