No-show without information


My property is Shohini's Grace based in Darjeeling, India. Property no ***.

I had a guest due to check in on 10 March reservation number *** but they did not show up. I had sent him several letters to pay in advance with bank details to confirm their bookings. However, I did not receive even an acknowledgement of my letters. I had no means of calling him by phone as the number was not available.

Due to this reservation, my rooms were blocked and I could not take in confirmed requests even when they wanted to pay the full amount for the room.

As he did not come, I have marked him as a no-show and this is reflected in your reservation chart.

I have lost a considerable amount because of this booking. 

Will Booking.Com be charging this guest cancellation/ no-show fees. This is not the first time it has happened and I keep losing revenue due to a no-show.

Please urgently let me know what Booking.com's policy is on this matter.

Prolad Roka

BrookAve 2 years ago


Hi  Prolad,


So the simple answer is no, you will never get  to recover that booking rate. 

BdC will not be chasing the guest for you.


All of this is based on the info you shared, as I noticed you have not added you booking dot com listing link into your profile here for us to view it.

How & Why Add your Listing to your Partner Community Profile



There is only one solution to this , enable all rates as prepaid.

Either Guest pays :

  • You directly within (minimum of) 24 hours of booking
  • Bdc Online Payments VCC, BdC hold the funds, you then charge the VCC on day after the arrival date.
  • Payments By Booking - similar, BdC hold funds and payout after checkout /no show/ cancelled.






Reminder you cannot post actions requests or any action request on here.



Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.


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