Hi Guys

so keep having guests not turn up and not cancel either, and I can’t set up payment in advance.

so means guest pay me upon arrival, 

wheni mark them as no show, then booking.com tries to charge them and they claim they did stay,

making me look like I’m lying and trying avoid Comission payment and I can’t find any help to change it. 
their chat and help section is ridiculous and I keep getting booked and then no one turning up

BrookAve 2 years ago


you can you put the pay methods and info process in the new reservation template.




Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.

Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox