Old unanswered question still showing despite being answered, twice!
I have an old question that I answered twice in May and which still comes back as unanswered every day and is probably dragging my score down. I do not want to try multiple more times to answer for fear of upsetting the guest.
anybody else have this problem and what can be done about it?
Thanks for letting us know!
Can you share a screengrab so we can investigate further. As you know we are on a new platform so any further details you can provide will help us resolve this faster.
How do I answer this confidentially and just to a Booking.com support person?