Old unanswered question still showing despite being answered, twice!

I have an old question that I answered twice in May and which still comes back as unanswered every day and is probably dragging my score down. I do not want to try multiple more times to answer for fear of upsetting the guest.

anybody else have this problem and what can be done about it?

Brooke - Commu…
4 years ago

Thanks for letting us know!

Can you share a screengrab so we can investigate further. As you know we are on a new platform so any further details you can provide will help us resolve this faster. 


Tim Wilder 4 years ago

How do I answer this confidentially and just to a Booking.com support person?