our motel don't allow pets. please inform the guest confirmation# 3864331525

Good afternoon,

Here’s how to reach out to guests in the extranet:

1. Log in to the extranet
2. Go to the Reservations tab
3. Click on the name or reservation number you want to contact and write a message under Conversation with guest
4. Click Send 

If you’ve received a message or question from a guest, you can also contact them through your inbox: 

1. Log in to the extranet
2. Click on Inbox
3. Click on Reservation messages
4. Type your response to their message – you can also send pre-written message templates or attach images
5. Click Send

You can contact a guest anytime using our Pulse app. Follow these steps to write a message to a guest on your mobile device:

1. Open the Pulse app
2. Tap on Bookings
3. Tap the name of the guest you want to contact
4. Respond under the Messages tab 
5. Type your message or select a pre-written template 
6. Press Send

It’s also possible to share images or locations using the Pulse app:

1. Open the Pulse app
2. Tap on Messages and select the guest you’d like to communicate with
3. Tap the plus icon (+) 
4. Choose from the options to add an image or share a location

Press Send

All the Best

Ivana