Overbooking and sync calenders failure

We have just realised that BDC  have just  overbooked  resevations made on synced calender with AirBNB , in fact now the bookings with sync has failed and there is no option to refresh this.

Checking back through future months there is more than three instances  of over bookings include three booking that we have not received email alerts on so it appears the system has a glitch , after checking on many forums thi seem to have  been a issue  for some time which  to all in tense purpose the sync calenders are to make the system easier and almost autonomous but this does not seem to be the case , there is not an option for booking approival so leave the system open for error  which has happened hear as with many other hosts , Does not look like there is any way to resolve this apart from closing the account down and changing to another platform, Will be interstinng to see if we get any support  with this tomorrow

BrookAve 2 years ago


never try to list on 2 or more OTA, without signing up for a 3rd party Channel Manager.


Its that simple.


e.g. syncbnb; beds24; cloudbeds etc.


else you must manually block calendar upon a new booking.


Its been said too many times on here.






If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox

Nick Gannon 2 years ago

Brooke no response from my reply , your feedback would be welcome


Nick Gannon 2 years ago

Thanks Brooke we have only listed  with 2 OTA AirBNB being the other and up to this point it has been working well, not even though of any other platforms ,thing is it has just malfunctioned on one of two properies not the other we are still liooling for advice on how to resolve this. as far as manually booking we do not have the chioce to pre- approve bookings so manually blocking with no notice wouldnt neccesarily work which is one of thr reasons why this came to light  and we discovered the overbooking  your feedback would be welcome, thanks Nick Gannon