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I should have close to 250 reviews. But my count is 178 and going lower! Does anyone know why the number of reviews posted by does not reflect the actual number of reviews received? 

BrookAve 4 years ago


No sorry I don't , please phone or message the support team . See contact us below for info.

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pibomarco 4 years ago

Reviews older then 2 years are removed. Meaning you received less reviews comparing to years before.

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Community Admin 4 years ago

Dear Tuppenny, thank you for posting in the community!


Guest reviews stay on your reviews page for 24 months. After that, they’re removed automatically. Whenever reviews are removed, your overall score will also be recalculated using the reviews that are still online. We do this so guests always see relevant, up-to-date reviews of your property.


Kind Regards.