problem with calendar synchronisation

Hi there, due to technical problems, the synchro of our booking calendars did not work. Now I have an overbooking. I already contacted the "second" guest to ask him to cancel, but did not get an answer. I can not find any link to contact booking.com for that case. All links guide us to other links with no constructive information.


Can anybody help?

Best regards,

BrookAve 2 years ago


Not a problem per say, just never use that feature as it is not sufficient. Does not have the full features like trigger on new booking to sync outbound. Does not sync instantly, only every few hours .


Use a channel manager as the controller and gold copy.

smoobu, evivo, syncbnb, beds24, cloudbeds,



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox