Problem with guest

I confirmed the reservation and my guests are arriving tomorrow, but I didn't see that the guests who left the apartment this morning left behind chaos and brokenness, is there a possibility to cancel their reservation ps. they are coming tomorrow

BrookAve 1 year ago



  1. there is no such thing as you confirming a reservation, its automatic once the dates show as open
  2. you entered the property after a previous guest left and due to  discovered damage, wish to cancel the one arriving today ? are you crazy?
    1. either clean up as best you can and continue as normal
    2. or relocate the incoming guests
    3. or immediate phone partner support to relocate them and you pay for their relocation via invoice.




 no one here but us leprechauns , contact partner support. 


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hostess 1 year ago

I am so sorry to hear this has happened and it has sadly happened to us also. Booking.com only gave us the option to relocate our guests at our expense. My advice would be have something in your terms and conditions which state should a guest be responsible for damage etc then they will be charged and charged for the relocation of a guest .