Problem with guest

welcome

1. there is no such thing as you confirming a reservation, its automatic once the dates show as open
2. you entered the property after a previous guest left and due to  discovered damage, wish to cancel the one arriving today ? are you crazy?
   1. either clean up as best you can and continue as normal
   2. or relocate the incoming guests
   3. or immediate phone partner support to relocate them and you pay for their relocation via invoice.

 no one here but us leprechauns , contact partner support. 

• NEVER POST ACTION REQUESTS . NOTHING WILL HAPPEN
• Method #4 Public Phone List 
• Submit a complaint

• Availability, calendar management and more
  • Managing Availability by BrookAve
    • enable All hidden Calendar fields - No Arrivals /Departure
    • restricting check-in day and out. etc
    • and more related
  • Visual - How To use Calendar and Bulk Edit to update rates and restrictions  
• How & Why Add your Listing to your Partner Community Profile  
• Payments, Deposits, Prepayments, 3rd party prepay providers 
  • HowTo - Use 3rd Party Prepayments for Guests and reduce Fake Reservations and No Shows
  • HowTo - Pay Commission online via 3rd party payment transfer platform using Card or bank account
  • 3rd Party Payment Methods explained and advantages over BdC methods.
  • How To - Deposit handling during booking on BdC - Dec 2021  
• Misc
  • How discounts on rates & promos stack together -cheat sheet
  • Finance Spreadsheet - Example Spreadsheet to breakdown Reservation List
  • Visual Guide - How To Close Rooms and remove my property listing
  • How-To Opt out of Smart Flex Opportunity aka Risk Free Reservations Programme - temp or perm
  • How To - Cancellation Handling
  • Automatic Messages - Setup Templates in Multiple Languages
  • Policies - Additional Fees - Deposits and Cleaning Fees  
• Attraction /Tour / CAR, Rental, Taxi, Experience , Tour Supplier Registration
  • Service Supplier How-To Register Your Car Rental or Taxi service or Tour Experience or Attraction Service  
• Smart Tech - Smart Doors /Cameras
  • Smart Locks : Rental Lock Automator by RboyApps - SmartThings Community

Click on my name for more guides

VAT number enter as CC1234567L  Where CC is country code

I am so sorry to hear this has happened and it has sadly happened to us also. Booking.com only gave us the option to relocate our guests at our expense. My advice would be have something in your terms and conditions which state should a guest be responsible for damage etc then they will be charged and charged for the relocation of a guest .