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Problem with logging in EXTRANET

Hello. I have a big problem and it's since a few months perhaps. 

I cannot log in my extranet through my phone device,  so i have to use it only on my PC, which is quite uncomfortable. When I try to log in via my phone device it's automatically locking the account and sending some security email to re-set the password, i have no idea why is that happening, once i have my phone number registered in my account?? I just want to log in with my phone and have access to extranet at anytime and any place.

Please help me, because i've been trying many stuff and i didn't solve this problem, thanks!

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BrookAve 1 year ago


Always use the full fat client on PC on browser.


the pulse app is not a substitute and never will be. its only a on the go, convience.


admin dot booking dot com - memorise that.





contact partner support, see below 3 methods



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘ messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox


Tais Franco Qu… 3 months ago

  I am having the same problem. I am not in my computer 24/7. They need to fix this.