Problem with logging in EXTRANET

Hello. I have a big problem and it's since a few months perhaps. 

I cannot log in my extranet through my phone device,  so i have to use it only on my PC, which is quite uncomfortable. When I try to log in via my phone device it's automatically locking the account and sending some security email to re-set the password, i have no idea why is that happening, once i have my phone number registered in my account?? I just want to log in with my phone and have access to extranet at anytime and any place.

Please help me, because i've been trying many stuff and i didn't solve this problem, thanks!

BrookAve 2 years ago


Always use the full fat client on PC on browser.


the pulse app is not a substitute and never will be. its only a on the go, convience.


admin dot booking dot com - memorise that.





contact partner support, see below 3 methods



Friendly reminder : we cannot help with account nor invoice/payout issues here, you must message Partner Support to open a case and then if urgent follow up with a phone call. see contact options below.


Reminder partners should NOT use Customer Services methods on main website,, use Partner Support.



Simply report to BdC Partner Support , see below 3 methods. They will never see any post on the Partner Hub.


Message or Call BdC PartnerSupport 


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us



    how to contact partner support via private assigned number in inbox


Tais Franco Qu… 1 year ago

  I am having the same problem. I am not in my computer 24/7. They need to fix this.