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Leif-Erik Johansson
seeking advice

Problem with Messages Templates [CHECKOUT_OPEN_TIME]

Hi,

I am having a problem we’re the check out time is not shown in the automated message sent out using the building block [CHECKOUT_OPEN_TIME]

Anyone else with this problem or how to fix it?

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BrookAve 1 year ago

 

i just tested that one and it works fine.

 

 no one here but us leprechauns , contact partner support.

 

  • Remember this Partner Hub is not a direct line to any support team.
  • So never post action requests here, nothing will come of it.
  • Always message or phone Partner Support directly instead. Method #4 Public Phone List 

 

Click on my name for more guides

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Leif-Erik Johansson 1 year ago

Thanks for the feedback. It is strange though as please see attached picture from message sent to my guest automatically today. Missing the check out time.

Error marked on red

 

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BrookAve 1 year ago

 

Didem - Community Manager  

actually i just realised he's right there is some thing wrong with it.

 

as i found in last few days my old New Reservation message is still being sent out to Guests despite me changing it more than 2 days ago.

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BrookAve 1 year ago

 

I just now deleted all of my language templates for New Reservation I had.

 

Good time to review and redo it anyway.

TIP: 
Write your New Reservation template with sections and at top any caveats and warnings , disclaimers needed.

 

People at best will only read the first section anyway. So worth putting at top 
"At a minimum please read all of section 1 with in the next 24 hours"


To clone your default language template into other languages , first check grammar, spell check and avoid long winded sentences. Keep it simple and plain English.

 

Now open web browser on your computer, 3 tabs for  translate.google.com

It has a character limit, so if you have 3 detailed sections, copy the 3 parts into one of each browser tab on left pane.

 

Now on right switch the target language, repeat for all 3 browser tabs.

 

Now in the Message Template screen for example New Reservation, click add another language and set it to match the language in google translate.

 

Copy paste each section into the new template language box one after the other.

 

Dont worry about spacing , and line breaks just yet.

Review the preview and then edit out extranet lines where too much space between.


Now just rinse and repeat for each language


 

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