Problems with Pulse authentication

I use Pulse to manage and verify bookings in my hostel, however, there is a constant problem with the app authentication: "Your session has expired" appears and it's impossible to log in. It happens with ios and android devices, I still log in to my extranet in the desk version and everything is ok in the account settings and all the phones are allowed in "my devices".

Is this a common problem for you too?

BrookAve 4 years ago

Appears resolved with later updates

SardegnaWay 2 years ago

I can't use it because of a strange "network error" on application startup ? 

Philip Secker 2 years ago

This has just started affecting our Android Pulse app too.  On two separate phones. Just an endless retry option. 

BrookAve 2 years ago



Reminder: Never post action requests, will never be seen nor actioned.

If needed, Simply report to BdC Partner Support , see below 3 methods.


Message or Call BdC PartnerSupport ***


  1. In the extranet, go to the ‘Inbox’ tab.
  2. Select ‘Booking.com messages’.
  3. Right Pane - Click on ‘See Contact Options’
  4. Choose Account
  5. Now choose Other
  6. Then at bottom , See all contact options, and click Message or Call
  7. As there is no one number for all partners, the number for your nearest BdC Partner Support is then revealed.

    *** public main lines via Where you can reach us  

  9. How & Why Add your Listing to your Partner Community Profile

  10. how to contact partner support via private assigned number in inbox

Prajith prakash 1 year ago

Constantly get Network error occurred message, great trouble to login to the app, most of the time from ios 

Florence Renucci 1 year ago

I can access the application: error message “something went wrong Retry”.

what can I do?

i have turned off my mobile, I have removed the app, same problem for the last 3 days… is there anyone who can help me?

Look forward to reading you,

kind regards,